ViteMeet
Streamlining Healthcare Appointment Management
Role
Product Designer
Duration
3 Months
Platform
Mobile Application & Desktop
ViteMeet is a healthcare service platform designed for both service providers, including doctors, nurses, midwives, and pharmacists, and service seekers, the patients themselves. Delivered in both mobile and desktop versions, the product aimed to modernize how medical appointments and healthcare services are booked in France.
As the Product Designer , I collaborated closely with stakeholders over a three-month period to design and deliver a functional, intuitive solution. Initially, the project was commissioned by an independent doctor in France. However, midway through, the product secured funding and was acquired by the French Ministry of Health, which accelerated timelines and raised the stakes. The entire design process was executed in Figma.
The product is currently live under a different brand name following a mid-project acquisition by the French Ministry of Health.
Background & Context
When I joined the ViteMeet project, appointment booking for the client’s private practice was entirely manual. Patients had to visit the clinic physically and scan a QR code displayed on the wall to book a slot. The doctor manually entered and managed these appointments, which not only consumed significant administrative time but also caused friction for patients.
Initially designed for a single clinic in France, the project pivoted mid-way after securing funding and being acquired by the Ministry of Health. This required expanding the product scope to serve multiple healthcare providers , including nurses, midwives, and pharmacies ,all under a much tighter timeline.
The Problem
The client’s main pain points were:
For patients: Inconvenience of physically visiting the clinic just to book appointments.
For healthcare providers: Time-consuming manual scheduling and lack of an integrated patient management system.
I want my patients to have a seamless booking experience, and I want to manage my schedule effortlessly.
Goals & Hypotheses
Primary Goals
- Reduce the need for in-person visits just to book appointments.
- Enable patients to book with doctors, nurses, midwives, and pharmacies from a single platform.
- Give providers an efficient way to manage patient lists, schedules, and consultation flow.
Success Metrics
- Quantitative: Reduction in average booking time, increase in successful remote bookings, and decreased no-shows.
- Qualitative: Higher satisfaction ratings from both patients and providers.
Research & Insights
To understand the problem deeply, I conducted:
- Interviews with the primary client (doctor) to map out their workflow pain points.
- Interviews with reception staff to uncover operational challenges in handling bookings and patient flow.
- Patient questionnaires in the waiting area to understand frustrations with the current booking system.
- Field observations inside the clinic to study real patient behaviour and identify usability opportunities.
Key Findings:
- Patients valued convenience above all else, especially the ability to see available times in real-time.
- Providers needed an at-a-glance view of daily schedules without manual data entry.
- Booking flows needed to accommodate both mobile and desktop usage equally well.
Design Strategy
My approach was human-centered and narrative-driven, designing from the perspective of both the patient and the provider.
Turning Point
The most critical design challenge came from the client’s request to make the booking experience map-based. Patients would see nearby providers on a map, color-coded by category (doctor, midwife, pharmacy). Implementing this on mobile while ensuring accessibility and clarity was complex.
We solved this by:
- Optimizing the map view for small screens.
- Using clear color distinctions and legends for each category.
- Designing a minimal booking overlay that didn’t obstruct the map but still allowed quick interaction.
Core Features
For Patients
- Map-based search with category filtering (by provider type).
- Search by name or location.
- Provider profiles with name, address, availability, and service details.
- Real-time booking with immediate confirmation.
- Personal profile and booking history for easy repeat appointments.
For Providers
- Dashboard with daily appointment overview.
- Patient list with relevant details.
- Tools to manage bookings, mark patient arrivals, and call patients in sequence.
- Basic analytics to understand appointment trends.
